You don’t see many tweets touting companies as #betterthanaverage. But there’s plenty of social media chatter about really good or bad customer experiences. The same holds true for the feedback companies receive directly via e-mails or phone calls. C
Like as the waves make towards the pebbl’d shore, so do our minutes, hasten to the end. – William Shakespeare Architect Frank Lloyd Wright once told of an incident that may have seemed insignificant at the time, but had a profound influence on th
Last Thursday I got a chance to hear Sheryl Sandberg speak at an event put on by The Commonwealth Institute. Overall I wasn’t surprised by much of the content since I’d already read the book (here’s my review of Lean … Continue reading →
Being outside–but the kind of outside with trees, not just on the street–makes your life a lot better. If (like me) you’ve been sitting at your desk for too long, then you really ought to get up, find the nearest park, and go for a nice walk. It
If you had told me, when I was attending college during the height of the Vietnam War, and the heyday of the counterculture, that several of the most inspiring days of my life would someday be spent with a group of CEOs of large companies, I would ha
To be a better in business, spend some time outside of the office cultivating personal interests.
Here in the Boston, Cambridge area, we are lucky, there’s a college around every corner. Harvard, M.I.T., Wellesley, Boston University, the list goes on and on. Our streets, libraries and local coffee shops are clogged with passionate student
In 2002, Richard Florida published his celebrated book The Rise of the Creative Class about the growth of the creative workforce and its implications for the rest of the culture and the economy. When the book was re-issued with updates ten years late
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While most managers complain about being overloaded with responsibilities, very few are willing to give up any of them. It’s one of the great contradictions of organizational life: People are great at starting new things — projects, meetings, initi
